Read the full story http://feeds.searchengineland.com/~r/searchengineland/~3/0UvsqTe4WBw/considering-call-analytics-software-288574

Thanks to the ubiquity of the smartphone, phone calls are finally getting the respect they deserve as an integral part of the customer journey. Mobile calls now account for 60 percent of inbound calls to businesses, according to BIA/Kelsey, which projects that the number of mobile calls to…

Please visit Search Engine Land for the full article.